1701
Key 100 Can communicate with conflicting parties in a respectful manner Basic
1702
Key 101 Can identify options for resolving conflicts Basic
1703
Works with others to resolve conflicts Basic
1704
Shows the ability to generate practical solutions to conflicts BI
1705
Can listen to conflicting parties to identify common interests BI
1706
Works to resolve conflict by showing respect for others? opinions BI
1707
Helps others determine how to settle disagreements BI
1708
Can encourage active listening and open discussion as a means to resolve conflict BI
1709
Can approach people involved in a conflict in an appropriate manner BI
1710
Key 102 Can assist others to resolve conflicts by enhancing their understanding of the available options Intermediate
1711
Key 103 Can encourage the parties involved in conflicts to actively listen to each other and share their issues and concerns Intermediate
1712
Finds solutions to conflicts that are mutually beneficial Intermediate
1713
Facilitates communication between people experiencing conflict who have previously been unable to resolve their differences Intermediate
1714
Can use negotiation skills to resolve conflicts Intermediate
1715
Can help parties in conflict to find common ground on which they can build an agreement Intermediate
1716
Key 104 Regularly initiates communication to help solve interpersonal conflicts Advanced
1717
Key 105 Can deal effectively with other people?s emotional stress, anxiety and insecurity in situations involving conflict Advanced
1718
Can guide conflicting parties to agree on optimal and mutually acceptable solutions to their conflict Advanced
1719
When resolving conflicts, consistently focuses on the relevant issues at hand and avoids letting secondary or unrelated issues interfere with the outcome Advanced
1720
Can refine possible compromises or solutions to conflicts Advanced
SAVE DESCRIPTORS
